The Real-Time Text (RTT) service allows text to be transmitted instantly, character by character, during a voice call, eliminating the need to press “send”. The feature is fully integrated with Ireland’s 112 and 999 emergency services, enabling immediate, two-way communication during urgent situations.

“This capability can be lifesaving in emergencies where every second counts,” Vodafone Ireland said in a statement.

RTT is supported natively on smartphones that mostly comply with international accessibility standards, meaning users don’t need additional apps or hardware. The service is now available to Vodafone customers on both Android and iOS devices and can be activated directly through handset settings.

Unlike traditional SMS, RTT transmits text live as it’s typed, providing a more natural and fluid conversation, which is especially important in high-pressure scenarios or everyday conversations for those with hearing or speech challenges.

“RTT represents a significant step forward in digital accessibility, especially in emergency scenarios where real-time communication can save lives,” said Vodafone Ireland CEO Sabrina Casalta. She noted the launch was developed in collaboration with government agencies, emergency responders, and accessibility advocates.

The move has been welcomed by accessibility groups and government officials. Patrick O’Donovan, Minister for Culture, Communications and Sport, described it as a milestone for digital equality.

“With the European Accessibility Act coming into effect, it’s encouraging to see Irish tech leaders taking action to improve lives,” he said.

Mark Byrne, Chairperson of Chime, the national charity for Deaf and Hearing people, praised the initiative.

“Accessing emergency services has long been a challenge for our community. Vodafone’s RTT service is a vital step forward in breaking down that barrier,” Byrne said.